Return & Exchange Policy

The company guarantees that goods meeting the following conditions can be returned or exchanged within 7 days of sale (based on the customer's actual receipt date): 🔄

The product itself has quality problems.

Damage occurred during transportation.

Delivery error, the product does not match the order, and does not affect resale.

The following situations are not eligible for 7-day no-reason return or exchange:

Personalized custom products

Products that have been used (electronic products are considered used once powered on)

Wear and tear on the appearance of the product, its functional components, and accessories

The product's outer packaging is lost or severely damaged (except for unsealing), affecting resale

Products that are not suitable for return due to their nature, and which were confirmed as non-returnable at the time of purchase

Other situations that affect resale

How to apply for return or exchange:

Return or exchange due to personal reasons: Within 7 days of receipt, send an email to the after-sales service center (provided it does not affect resale). Customer service will process your request within 1-3 business days. Return shipping costs will be borne by you.

Return or exchange due to quality problems: Within 7 days of receipt, send an email to service@mail.rivoluxa.com. Customer service will process your request within 1-3 business days. Return shipping costs will be borne by us.

Regarding refunds: Within 7 days of receipt, please contact the courier company to return the goods. After the courier company receives the goods and notifies us, we will complete the refund process within 15 business days.

Please be sure to include your order number, name, and phone number, and send it to our 24-hour online customer service. 📞